Have a Complaint About Your Student Loan?

We’re here to help. If you have concerns or issues regarding your student loan, please follow the steps below to ensure your complaint is addressed promptly.

1. Contact Customer Service

Your first step is to reach out to our loan servicing customer service team. Our representatives are ready to assist you and work towards a resolution.

• Phone:  Call us at  800-693-8220
• Website:  https://arcservicing.com Sign into your ARC Servicing Account to submit a contact form.

2. Still Need Help?

If you feel your complaint hasn’t been resolved to your satisfaction, you have additional options.

• Contact the Agency Ombudsman
  • Phone: 800-928-8926, ext. 67278 or 502-696-7278
  • Website: https://secure.ethicspoint.com/domain/media/en/gui/56134/index.html
  • Fax: 502-696-7457

If you have contacted our office regarding an issue with your federal student loans, but have not been able to satisfactorily resolve the issue, you may contact the Office of the Ombudsman for further assistance. The U.S. Department of Education’s Office of Student Financial Assistance has created the Student Loan Ombudsman’s office to help borrowers resolve concerns after every effort has been exhausted with the servicer.

• FSA Ombudsman Group
  PO Box 1854
  Monticello, KY 42633
  877-557-2575
  Website:  https://studentaid.gov/feedback-ombudsman/disputes

Your state of residence may also offer a student loan advocacy or ombudsman group to assist in resolving any concerns about your private and/or federal loans.